Features:

• Up to 30 phone channels/website to replace 30 representatives.  Free your human resource for other activities.
• Automated system works 24/7.
• Answer most frequent asked questions: order status, product prices and product avalability.
• Get customer connected to human representative when needed.
• Realtime updated with your current website content/data.
• Limited time offers: Free setup. Service gets up and runs in 24 hours
• Most efficient cost for small and medium websites to operate fortune 500 class features.

 How it works:

Customer calls in to your dedicated phone number to your website. A pre-recored greeting gives customer voice menu options like:

•  For order status, press 1
•  For product prices and avalability, press 2
• Or press 3 for operator...

If customer presses 1, he/she will be asked to enter  order number (simple situation) or combination of order number + zipcode (more privacy) using phone keypad before the system tells him/her the order status, payment status and shipping status
If customer presses 2, he/she will be asked for product SKU# (*) then the system will read the current product price from your website as well as its availability.
If customer presses 3. he/she will be asked to wait while the system connects him/her to your representative's phone number if it is within your work hours. if not, the system play a pre-recored message or send customer to another phone number where you have voice mail setup.

(*) SKU# : the numeric string value that you setup in nopCommerce product variants.  These numbers should be on printed brochures/catalogs for customer reference.

Contract:

• No long term contract.
• Month to month basis. However there is no refund for the current month when you send a request to stop the service.
• Service automatically stops when you finish your minutes allowed  for a given month unless you pay for extension for that month.

Call Records:

Complete statistic information and call records are available in "My Account -> Phone Query Usage" 

How it sounds: Call (404) 939-4950

nopCommerce is open source software of nopSolutions